FAQ

Here, you’ll find answers to common questions about working with Bass Underwriters, including how to get appointed, our services, and the tools we provide to support independent agents. Whether you're a new partner or an existing agent, this page is designed to help you navigate our processes with ease. If you don’t see the information you’re looking for, feel free to contact us; we’re here to help!

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  • What is a Managing General Agent (MGA)?

    An MGA (Managing General Agent) is an insurance intermediary with delegated authority from a carrier to act on its behalf—underwriting, pricing, binding coverage, issuing policies, handling endorsements, and collecting premiums. MGAs serve as the bridge between carriers and retail agents, specializing in niche markets (like marine, trucking, hospitality, or workers’ comp) to provide faster, more tailored solutions.

  • What types of insurance products do you offer?

    We offer a wide range of insurance products including property, casualty, professional liability, personal lines and specialty lines tailored to meet various business needs.

  • Who can access your insurance products?

    Our insurance products are accessible to licensed insurance agents and brokers.

    We cannot directly assist policyholders .

  • I have a question about my policy. Can you help me?

    Bass Underwriters operates as a Managing General Agent (MGA), we are B2B. For specific questions about your policy, please contact your insurance agent.

  • Who do I contact if I’m interested in a job at Bass Underwriters?

    If you're interested in joining the Bass Underwriters team, please reach out to our HR department at 📧 hr@bassuw.com for career opportunities and application details.

  • How can I become an appointed agent with Bass Underwriters?

    Becoming an appointed agent with Bass Underwriters is a simple process:

    Become an Agent

  • Can I start quoting before getting appointed?

    Yes! At Bass Underwriters, you can submit quotes before completing your appointment. However, an approved appointment is required before binding coverage.

    We encourage agents to start the appointment process as soon as possible to ensure a smooth transition from quoting to binding.

    If you have any questions, our team is here to assist you!

  • What is the turnaround time for getting an indication issued?

    Turnaround times vary depending on the type of policy and complexity of the risk.

    However, here’s a general guideline:

    Quotes/indications: Typically issued within 24 to 48 hours after all required documents are received and approved.

    More Complex Risks: Specialty or high-risk policies may take longer, depending on underwriting review and carrier approvals.

  • What information do I need to provide for a quote?

    To receive a quote, you'll need to provide key details based on the type of coverage you're requesting. While requirements may vary, standard information typically includes:

    Insured’s Name & Contact Information

    Risk Location & Property Details (if applicable)

    Coverage Type & Limits Requested

    Loss History & Prior Insurance Information

    Business Operations & Classification (for commercial policies)

    For specific requirements based on the line of business, our underwriting team is happy to guide you through the process.

    Download Forms Here

  • How do I submit a claim?

    Gather Required Information – Have key details ready, including the policy number, insured’s contact information, date of loss, description of the incident, and any supporting documents (photos, reports, etc.).

    Notify Bass Underwriters – While claims are filed with the carrier, our team is here to assist if you need guidance. If you’re unsure where to file, contact us, and we’ll help direct you to the right place.

    Go to Claims Page

  • How do I get loss runs?

    To request loss runs, please email our Claims Department at claims@bassuw.com with the following details:

    Insured’s Name

    Policy Number(s)

    Requested Loss Run Period

    Your Contact Information

    Our team will process your request as quickly as possible and provide the necessary documents. If you have any questions or need further assistance, feel free to reach out!

  • What are the benefits of using the Agent Portal?

    The Bass Underwriters Agent Portal provides agents with a seamless and efficient way to manage their business. Key benefits include:

    24/7 Access: Quote, submit, and track policies anytime, anywhere.

    Real-Time Policy Management: View policy details, endorsements, and payment history.

    Faster Quoting & Submissions: Quickly generate quotes and submit applications with ease.

    Billing & Payments: Conveniently manage invoices and payments through our secure platform.

    Our Agent Portal is designed to streamline your workflow and enhance efficiency.